Report: Capital One and GE Capital Retail Bank Most Complained About Card Companies

credit-cards-smallRelying on the way you take a look at it, both Capital One or GE Capital Retail Bank is essentially the most annoying bank card firm to its prospects, in line with a brand new report from the U.S. Public Curiosity analysis Group (PIRG).

The group checked out information from the federal government’s Client Monetary Safety Bureau (CFPB), which has been logging grievance information since 2011, and discovered that Capital One had essentially the most complaints lodged towards it, with 21% of the overall complaints, adopted by Citibank with 18%.

Nonetheless, when the U.S. PIRG checked out complaints as a share of card buy quantity, GE Capital Retail Bank, the financial institution behind many division retailer bank cards, was the clear winner/loser. GE Capital had 88 complaints per billion {dollars} in buy quantity, whereas Capital One was second with 46 per billion.

Based on the report, nearly 40% of these making complaints obtained some type of satisfaction, whether or not it’s a reimbursement or an adjustment in bank card phrases or different reduction.

The full report is here.